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FAQ – Frequently asked questions

Key questions and answers at a glance.


Can I order from Sortimo as a private individual as well?
Where can I find Sortimo sales literature?
How do I subscribe to the Sortimo newsletter?

How do I unsubscribe from the Sortimo newsletter?

With which data protection standards does Sortimo comply?
To what extent does Sortimo conform to compliance?
How can I apply to Sortimo?

Van racking systems


Why is there a new van racking system?

Can I assemble and install a van racking system myself?
Can I configure my van racking system myself at Sortimo?

For which vehicle makes does Sortimo offer van racking systems?

Van racking and decal configurators

mySortimo van racking configurator

What are the advantages of the Sortimo van racking configurator?

How do I complain in the event of defects?

Can I re-order spare parts/a configured van racking system, e.g. for another vehicle?
My type/make of vehicle is not included in the configurator. What can I do?

mySortimo graphics decal configurator

Why should I invest in vehicle decals? What's the benefit?
What special considerations are there for designing vehicle decals?
Why mySortimo graphics?


First Steps
My orders

How do I create a mySortimo account?

Can I also place orders at mySortimo without having an account?
How are my personal details used?
What do I do when I have forgotten my password?
How can I change my access data and adress?

How can I change my access data and adress?



How do I reach Sortimo?

How do I access the Contact Form?
Who is my Sortimo contact?
Where can I find a Sortimo branch office or station in my area?
In which countries does Sortimo have international representation?

Leasing & Financing

Leasing & Financing
Can I also lease my Sortimo van racking?
Can I also finance my Sortimo van racking?
I have already taken out insurance for my commercial vehicle and would like to lease my new Sortimo vanr racking through the ALBIS Leasing Group. Do I have to additionally insure the van racking?
Is there a minimum value for the lease?
What term options does Sortimo offer for leasing van racking?
Who owns the van racking after leasing?
Does the leasing of my van racking give me tax advantages?
I decided to lease my Sortimo van racking How is the settlement done?


Adhesive labels / mySortimo labels
Floor / Wall
Load securing
BOXXes & Cases
Spare Parts
How can I print on the adhesive labels?
How do I sensibly allocate a colour code?

How can I print on the adhesive labels?

Cargo Bike ProCargo CT1
General questions ProCargo CT1
Can I also lease the ProCargo CT1?
Who is the lessor: Sortimo or ALBIS?
Does leasing also include ProCargo CT1 accessories such as body options?
Does the lease amount change if I add body options to the cargo bike, such as the Cargo-Unit or the Basket-Unit?
Are there exclusion criteria for lessees?
Are service and maintenance costs part of the leasing package?
Can I also lease the ProCargo CT1 from the Sortimo online shop?
Can I lease multiple ProCargo CT1 cargo bikes for my company?