GeneralTo the questions & answers
Why is there a new van racking system?
Research and development of new technological and progressive solutions enables us to ensure that Sortimo products are always one step ahead of market requirements. This is the reason for developing SR5 as the new generation of van racking system.
Its slimline design with side profiles requires less floor space than conventional van racking systems. The contour of the vehicle is also perfectly utilised by the flexible installation.
a. Installation of the components offset to the middle of the vehicle means that the SR5 shelving ideally adapts to the contour of the vehicle. The entire depth of the shelf is retained and the roof area in the vehicle is utilised to best advantage.
b. The reduction in component height at the top means that the components are still aligned in the direction of the middle of the vehicle. The advantage of this version is that the van racking system can still be used to store panel materials, among other things. ProSafe lashing rails provide support surfaces and lashing options.
How do I complain in the event of defects?
If you find defects in our products, immediately contact Sortimo on 0800-7678466 or your local contact, bearing in mind the special terms and conditions relating to orders for the installation of Sortimo International GmbH van racking systems. Have your customer and order number to hand.
mySortimo smart asisstant: The mySortimo smart assistant will support you in the selection of a van racking system and, based on your information, will automatically propose a suggestion for your sector and your vehicle in a few simple steps. Of course you can then make further individual adjustments yourself.
Individual configuration: Individual configuration lets you create your new SR5 van racking system tailored to your personal and individual requirements. You can freely design your loading space concept and place selected components directly in their designated position by drag and drop. When loading the configurator, the individual options for operating the configurator are displayed once again.
mySortimo labels also offer you the option of individually labelling your shelves, cases and BOXXes. Before completing your order, you have the opportunity to check once again the individual components of your configured van racking system.
Why can content only be placed in certain areas of the vehicle?
The SR5 side profiles are located at specified positions on the vehicle to ensure optimum utilisation of the vehicle’s loading space. Get in touch with your local contact if you would like to have the side profiles in a different position.
Can I fit the van racking system myself?
No. We rely on our trained skilled personnel to ensure an optimum result and comply with our warranty conditions. This ensures that we maintain a constant high standard of workmanship and installation of the van racking system.
Your logo or company name should be positioned prominently and ‘jump out’ immediately at any onlooker. It should also be immediately clear what products or services you are offering. Your internet address and company address with additional contact details, such as phone number or e-mail address, complete the design of the decal.
Use a maximum of two to three different fonts and colours. We recommend basing the decal on your other advertising material to ensure a high level of brand recognition. Make use of our vehicle-specific templates for a quick and easy introduction to the design process! Simply replace the content with your data and adapt it your needs accordingly.
You can obtain the complete package directly from the manufacturer in conjunction with a van racking system – your one-stop shop.
How do I create a mySortimo account?
Click on the “Login” button and create your mySortimo account under “New registration”. You will then receive a confirmation e-mail. Click on the link in the e-mail, create a password and your account is activated. The mySortimo account offers a number of benefits: you can view your most recent orders, top deals, new products, recommendations, manage your profile and much more.
How can I change my access data and adress?
You can change your password or enter/change an alternative delivery address in “my account” at any given time. If you wish to change the mailing address with which you are registered with us or change your email address, then please contact our Customer Service Centre. In order to provide you and your data with 100% protection, our employees check your identity and change your data.
Why do I get an error page when I register and cannot buy anything?
Please contact our Customer Service Centre. We are certified in accordance with the International Compliance Guidelines and of course act pursuant to the International Trade.
Who do I contact when I need help?
Our Customer Service department can be reached from Monday to Thursday 8.00 am – 6 pm and Fridays from 8.00 am – 4.00 pm free of charge on Phone: 0800 - 767 84 66
How long do I have the revocation of goods?
You can revoke your contractual declaration within 14 days in writing (e.g. letter, fax and email) or by return of goods without stating reasons. This period does not begin, before receipt of the goods by the recipient. You can find out more about revocation of goods on the home page at the bottom in the area of general terms and conditions.
If your voucher code is not accepted then this can depend on the following voucher terms and conditions:
How do I reach Sortimo?
Our Customer Service department can be reached
On request and if the leasing conditions are met (value of the van racking over € 1,000.00 incl. assembly), your Sortimo contact will offer you leasing as a possible payment method in the offer.
When purchasing via the mySortimo platform, you will be offered leasing as an additional payment option if the leasing conditions are met (value of the van racking over € 1,000.00 incl. assembly and no other products in the shopping basket).
In the next step, the leasing request is forwarded to our partner PEAC Finance.
How can I print on the adhesive labels?
You can use mysortimo.co.uk/labels to print your adhesive labels. Please note that you will need a laser printer to print them. Alternatively, you have the option of using a waterproof felt-tip pen to write on the labels by hand.
Why should I equip my vehicle with a floor and/or wall?
A professional floor and wall protects the loading space of your vehicle from damage and also helps to preserve the value of your commercial vehicle. The floor and wall also act as a foundation for the stable screw-fixing of the van racking system.
SoboPro: SoboPro is the professional floor for your SR5 van racking system. Its integrated connection points enable the simple and fast installation of SR5 in the vehicle without the need for drill holes.
SoboPro restraint pole: The SoboPro restraint pole installation and load securing floor has additional universal lashing points in addition to the lashing points for the Sortimo SR5 van racking system.
What load securing options does Sortimo offer?
Sortimo offers its own ProSafe professional load securing system to securely transport freight in your vehicle. ProSafe is integrated in uprights, beams and lashing rails. The lashing straps and load safety nets can then be hooked in with ease and the load securely lashed in place. This helps to protect the material, at the same time as saving time, weight and money. A wide range of accessories, including load safety nets, single lashing points, cargo stops or restraint poles, complete the broad portfolio.
What is the ideal working height if I want to use the WorkMo on site as my workplace?
The WorkMo is available in two different heights (506 mm and 744 mm), enabling it to be adapted flexibly to every working situation. If you wish to use the WorkMo as a workplace on site, then we would recommend a 750 /744 mm high WorkMo for heavier work and two WorkMo 500 modules (total height 1012 mm) stacked on top of one another for more precise work.
Why aren’t there coloured inset boxes anymore?
mySortimo labels let you label your inset boxes, cases, BOXXes as well as the shelves of the Sortimo SR5 van racking system individually, according to type and purpose as well as whether they belong to a specific vehicle or employee and to give them a colour code. The Sortimo colour code thereby provides effective visual labelling, which lets you see at a glance what content is located in which BOXX.