FAQ – Frequently asked questions

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mySortimo Customer Service – Sortimo Customer Service 

Contact us with questions about mySortimo, orders, and products. 

📞 Phone: 08291 850 4990 (toll-free) 

✉️ Email: service@sortimo.de 

🕒 Service hours: 

Mon–Thu 8:30 a.m.–3:30 p.m. · Fri 8:30 a.m.–1:00 p.m. 

Use the Site search to quickly find a Sortimo branch office or station in your area.

We have the right solutions for every vehicle make and offer perfectly coordinated van racking systems for every type of vehicle.

• SR5 Pro stands for maximum efficiency and perfect organisation in everyday mobile working.
• SR5 Max impresses with maximum flexibility, outstanding stability and certified safety.
• FlexRack is an efficient folding shelving system for parcel delivery services, enabling quick access to parcels and consignments.

We offer customizable solutions for every customer

If you would like information about the cost of a specific vehicle configuration, please contact our Customer Service Center at 0800 7678466 or your local representative.

We recommend professional installation by an authorised Sortimo partner.

If you would like information about the installation times for a specific vehicle accessory, please contact our Customer Service Center at 0800 7678466 or your local representative. 

Your Sortimo vehicle racking system is professionally installed by qualified specialists at authorised Sortimo workshops or branches. This ensures that all shelves, rails and systems are correctly secured, safe and ready for immediate use.

• optimum use of loading space, more order and time saving
• better organised and faster workflows
• Avoiding damage to the bodywork and working materials
• more safety on the road and avoidance of accidents caused by parts lying around
• Van racking available for all makes and models
• ​​​​​​​Individualisation down to the smallest detail

Sortimos ProSafe reliably secures your cargo—simply hook in the lashing straps or nets and transport your load. Accessories such as individual lashing points or CargoStops ensure maximum flexibility. 

ProSafe is Sortimo’s own integrated load securing system. ProSafe is fully compatible with the vehicle manufacturer’s original lashing points.

Yes.

There are various kinds of dangers with self-built van rackings. Starting with the fastening of the racking: Here Sortimo works with crash tests, simulations and many years of development experience to realise the correct connection of the racking to the vehicle via the connection points. Here it is important to have a precise distribution of forces so that in the event of braking or an accident the racking itself does not become a deadly projectile. 

In addition, load securing systems, integrated fixing rails and much more help to take precautions that in some cases save lives. Integrated securing elements simplify the handling and partly secure materials and tools from falling out. In the slightest case of damage, only materials or even the vehicle are damaged if tools fall out of the rack during braking or in curves. However, if the forces are stronger, they can also be flung through the driver's cab, causing injuries to the occupants. This is possible even with light objects and low speed.

Incorrect distribution of weights can also mean that the stability of the vehicle is no longer guaranteed in bends and other road users are put at risk. Many accidents have shown that professional in-vehicle equipment not only makes everyday work easier and more efficient, but can also save lives.

All Sortimo vehicle equipment is developed and manufactured in Zusmarshausen (Bavaria) – offering the highest quality “Made in Germany”. 

High-quality materials and close collaboration between development, quality management and product lifecycle management ensure innovative, tailor-made system solutions. This means that the vehicle equipment always meets current customer and operational requirements.

We recommend professional installation by an authorised Sortimo partner.

If you would like information about the installation times for a specific vehicle accessory, please contact our Customer Service Center at 0800 7678466 or your local representative. 

Your Sortimo vehicle racking system is professionally installed by qualified specialists at authorised Sortimo workshops or branches. This ensures that all shelves, rails and systems are correctly secured, safe and ready for immediate use.

Essentially you can fit Sortimo floor and walls yourself. Nevertheless, we recommend professional installation by an authorised Sortimo partner.

If your vehicle model is not included in the configurator, please contact our Customer Service Centre on 0800-7678466 or your local representative.

Click here to go to the Sortimo vehicle configurator

We recommend professional installation by an authorised Sortimo partner.

Please contact our Sortimo Team on 0800-7678466 to re-order a completed order or individual elements from it. Have your customer and order number to hand.

Click on the “Login” button and create your mySortimo account under “New registration”. You will then receive a confirmation e-mail. Click on the link in the e-mail, create a password and your account is activated. The mySortimo account offers a number of benefits: you can view your most recent orders, top deals, new products, recommendations, manage your profile and much more.

Privacy is a priority at Sortimo and we never pass your details to third parties. Please refer to our Privacy Policy for further details.

You can change your password and delivery addresses directly in your mySortimo account. To change your registered address or email address, please contact the Customer Service Centre, which will verify your identity and update your details for you. 

Yes.

No.

As a registered customer you have complete overview of your current and former orders. Simply click on “my account” and the “order history“.

Only customers resident in Germany with a delivery address in Germany can order on the mySortimo.de website. Please visit our international online shops in France, Belgium, Denmark, the Netherlands, UK or Austria for orders from abroad.

Your delivery will be delivered to you nationwide within 3 - 4 workdays.

As a registered mySortimo customer you can enter via “my account” one or several alternative delivery addresses, also administrate these or use them for your order.

We deliver free of charge within the Federal Republic of Germany.

You can make simple and safe non-cash payments with us by means of the following payment methods: PayPal, Master Card , Visa or Debit Card.

Yes, ordering on account is possible, but only for registered business customers.

Voucher codes can only be redeemed in the shopping basket by registered customers. They do not apply to items or services that are already discounted, cannot be combined with other offers, and cannot be exchanged for cash.

Simply click on “support” in the navigation and choose "returns". When you have filled out the returns order form, we will send you the returns note via email. Simply stick this to your returns package and bring the package to the dispatch.

You can revoke your contractual declaration within 14 days in writing (e.g. letter, fax and email) or by return of goods without stating reasons. This period does not begin, before receipt of the goods by the recipient. You can find out more about revocation of goods on the home page at the bottom in the area of general terms and conditions.

If you discover any defects, please contact the Customer Service Center directly at 0800 7678466 or your local representative. Please have your customer and order numbers ready and be sure to review the special terms and conditions of Sortimo International GmbH.

Your voucher code can only be redeemed in the shopping cart as a registered customer. Sortimo voucher codes are not redeemable with already discounted products or services provided. A cash payment or a combination of several vouchers is not possible.

A combination of several vouchers is not possible. Only one voucher can be redeemed per order.

If your voucher code is not accepted then this can depend on the following voucher terms and conditions:

• Your order is under the minimum order value
• The promotion period is over
• The voucher code can only be redeemed once

SoboGrip: SoboGrip is the installation floor for the individual fitting of a van racking system. It is specially designed for tough everyday life with changing loads and therefore ideal for parcel delivery services or freight forwarders.

SoboPro: SoboPro is the professional floor for your SR5 Pro van racking system. Its integrated connection points enable the simple and fast installation of SR5 Pro in the vehicle without the need for drill holes.

SoboPro restraint pole: The SoboPro restraint pole installation and load securing floor has additional universal lashing points in addition to the lashing points for the Sortimo SR5 Pro van racking system.

Sortimo floors are installed as floating floors in the vehicle and can optionally be secured with butyl tape. The SoboGrip is additionally secured using lashing brackets. 

Essentially you can fit Sortimo floor and walls yourself. Nevertheless, we recommend professional installation by an authorised Sortimo partner.

Yes, WorkMo modules and accessories can be ordered online at mySortimo.de in various sizes and as pre-configured sets.

Sortimo provides ProSafe load securing packages, which enable you to quickly and easily lash the WorkMo modules in the loading space. High-quality floor cups of PA6 plastic are also available. The floor cups are integrated in the installation floor and are used to quickly lock all widths of the WorkMo in position. Four ProSafe individual lashing points are supplied for professional load securing, which allow the WorkMo module to be lashed down using ProSafe lashing straps.

Yes, the L-BOXXes G/G4 are compatible with the previous generation of L-BOXXes.

Yes. You can buy the inset boxes in a set or individually at mySortimo.co.uk.

The inset boxes can be used in all cases and boxes. However, because of their height, the 95 high inset boxes only fit into the L-BOXX 136 G4, the metal case 330 and into every Sortimo drawer with height 8.

The load capacity is 50 kg per cross member.

Yes! The Sortimo roof rack system proved in crash tests under real conditions that it has a higher safety rating than the industry standard.

You can find the right accessories in the online store under “TopSystem Accessories.”

Or contact the Sortimo Customer Service Center directly at 08291 850 499.

The Sortimo online shop offers accessories such as boxes, cases, retention systems, partition panels and load securing equipment.

You can obtain genuine Sortimo spare parts by contacting the Customer Service Centre on 08291 850 499.

Yes, a Sortimo vehicle racking system can be reused when changing vehicles, provided it is compatible. Check your saved configurations in your mySortimo account for any adjustments, or contact your Sortimo representative.

To reorder an order that has already been completed or individual items from it, please contact our Customer Service Centre.

At Sortimo, sustainability means developing durable products, resource-efficient manufacturing, the reusability of vehicle equipment, and a focus on environmentally friendly processes throughout the entire value chain.

Sortimo promotes waste reduction and recycling by minimizing production waste, reusing materials, and using recyclable product components.

Yes, Sortimo gives preference to suppliers committed to sustainability who use environmentally friendly materials, operate in a resource-efficient manner, and demonstrate social responsibility throughout their value chain.